Ethos

We will focus on building organizational strength from where you currently are. How can you deliver services better? Acknowledging imperfection and setting achievable goals are important. We will examine your service delivery models, processes, governance, data, and/or tools to help you adapt your approach.

Let’s center your project around a critical problem you need to solve. Rallying together helps people to focus on work with a shared and meaningful vision. Defining the problem at the outset (and checking back in) makes all the difference.

Let’s communicate inclusively and deliberately. An organization only moves forward when it can come together.

Meaningful conversations require strong facilitation - engaging everyone and accommodating their communication styles, knowing when to diverge and when to come to consensus, and holding a strong sense of purpose as a guidepost. Good conversations are never one-way.

Analysis and planning should be based on industry-leading practices, studies and evidence, and available data and benchmarking. We will balance stakeholder engagement and qualitative investigation with data analysis, the use of industry standards, and effective metrics and reporting.

Good work is built on a foundation of trusted and reliable insights.